Q: When a client
visits the office and arrives early, what does office etiquette require you to
do to handle the situation? Answer
a. If you are free, allow the
meeting to start early.
b. Take their coat, offer them
something to drink, and tell them you will be with them in a moment.
c. Try and meet them as soon as
possible.
d. All of the above.
Q: Which of the
following are not recommended when trying to improve working with others in an
office environment Answer
a. Talking when others are
talking, and listening only occasionally.
b. Being as consciously helpful
as possible, and offering practical solutions.
c. Changing the printer ink or
cartridge when it runs out.
Q: What is the person
in charge of administering an office commonly called? Answer
a. Office Assistant
b. Full-time Manager
c. Office Manager
d. CEO
e. None of the above
Q: With regard to
emails, when is bcc: used? Answer
a. When you want to send the
same mail to several people and do not want the To: and cc: recipients of the
mail to know the bcc: recipients of the same mail.
b. When you want to send the
same mail to several people and do not want the bcc: recipients of the mail to
know who else the mail was sent to.
c. When you want to send the
same mail to several people and want to receive acknowledgments from each
recipient.
d. When you want to send the
same mail to several people, but the mail does not support attachments.
Q: What is the
appropriate response to discovering the printer is out of ink? Answer
a. Force the printer to deliver
the last drop of ink by turning it upside down, holding it carefully.
b. Walk away and tell a fellow
office worker, hoping he or she will take responsibility.
c. Leave it to the next person.
d. Replace the ink if the
cartridge is available otherwise follow the office procedure for replacing or
ordering the cartridges.
Q: According to
standard filing conventions, in which order will the following three documents
be filed? Answer
Dr. Jones's office, Doctor at sea, Doctor come quickly
a. Dr. Jones's office, Doctor
at sea, Doctor come quickly
b. Doctor at sea, Doctor come
quickly, Dr. Jones's office
c. Doctor come quickly, Dr.
Jones's office, Doctor at sea
d. Dr. Jones's office, Doctor
come quickly, Doctor at sea
Q: What is the best
way to handle an angry colleague or client with a complaint? Answer
a. Listen to their concerns,
and calmly but firmly explain what you are able to do, offering other solutions
and options, without getting angry in turn.
b. Show a little anger as a way
of evening out the situation.
c. Shout back, and then, later
in the day, find a place to sulk, or time to complain to your own boss.
d. Listen to their concerns,
politely explain what you are able to do, and if they insist, shout back your
own concerns and complaints.
Q: What are the
dimensions of an A4 size sheet of paper? Answer
a. 216 mm x 279 mm
b. 220 mm x 310 mm
c. 215 mm x 295 mm
d. 210 mm x 297 mm
e. a and d
Q: What are the
traditional office hours in the Western world, now much more flexible, though
still adhered to in most offices? Answer
a. 9 AM — 5 PM
b. 6 AM — 6 PM
c. 8 AM — 7 PM
d. 10 AM — 8 PM
e. None of the above
Q: What is an office
'memo circular'? Answer
a. A simple message, usually
delivered by e-mail or hard copy and sent to all office staff, updating
everyone on new office procedures.
b. A circular-shaped memo.
c. A letter of introduction by
a potential new client.
d. A complaint letter to the
CEO circulated to and signed by the entire company staff.
Q: When replying to
an e-mail, who do you place in the cc: line and who in the bcc: line? Answer
a. A person you wish to openly
inform goes in the cc: line, and the same person in the bcc: line.
b. A person you wish to openly
inform goes in the bcc: line, and the same person in the cc: line.
c. A person you wish to openly
inform goes in the cc: line, and the person you wish to read the e-mail, but
without the knowledge of either the recipient or the person in the cc: line,
goes in the bcc: line.
d. A person you wish to openly
inform goes in the cc: line, and the person you wish to read the e-mail without
the knowledge of the recipient, but with the knowledge of the person in the cc:
line, goes in the bcc: line.
Q: You are required
to create a cost report for your department, and then present the report to the
board. Which two programs would you use for these two tasks? Answer
a. MS Powerpoint, MS Access
b. Adobe Photoshop, MS
Powerpoint
c. MS Word, MS Excel
d. MS Excel, MS PowerPoint
Q: Which of the
following are proven methods of improving your office skills? Answer
a. Smiling and being
appreciative of others, especially the clients.
b. Actively listening to, even
humoring people at times.
c. Looking to resolve conflicts
and bringing people together.
d. Conveying what is expected
in return as an appropriate response, and avoiding ambiguity.
e. All of the above
Q: Traditionally,
approximately how many pages should a business CV or resume have? Answer
a. 1-3, preferably 2
b. 1-5, but usually 2-3
c. Just 1
d. Exactly 2 and a half, and
never more or less
e. All of the above
Q: What does 'the
bottom line' commonly refer to in an office environment? Answer
a. The line that appears at the
bottom of a paper with the company
letterhead.
b. The lowest office floor in a
building.
c. The same as the dotted line.
d. The basic controlling
factor, notably the financial cost, regarding whether a task or project can be
accomplished or not.
Q: What is the normal
length of notice period for quitting job in most professional offices? Answer
a. Either 2 weeks or 1 month
b. 2-3 months
c. 1 week
d. Up to 3 months, or longer
e. None of the above
Q: When you are
introducing a woman and are unsure of her marital status, which title should
you use? Answer
a. Ms.
b. Miss
c. Mrs.
d. Madam
e. None of the above
2 comments:
where are the answers
These questions are moronic.
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