Virtual Assistant Skills Test Answers

Q: Google displays up to _____ characters of a webpage's Title Tag. Answer

a. 56

b. 60

c. 66

d. 80

Q: Which of the following is a characteristic of social media communications? Answer

a. it is immediate

b. can be deleted

c. can be edited

d. all of the above

Q: __________________ programs are computer applications that create pages with multiple cells in a grid of rows and columns to resemble worksheets. Answer

a. Word processing

b. Spreadsheet

c. Email

d. Graphics

Q: Press ___________ to search and replace in a word document. Answer

a. Ctrl + H

b. Ctrl + Y

c. Ctrl + V

d. Ctrl + I

Q: When working for a client it is best to have a(n)__________________. Answer

a. Handshake

b. written contract

c. contract template

d. oral agreement

Q: Delays in social media communications are due to __________________. Answer

a. time to print

b. the individual

c. mail time

d. Internet access

Q: What is meant by the concept of "viral" in social media? Answer

a. Social media which is spread to viewers by the consumer, growing in popularity

b. It is a method of branding a company

c. Advertising which can easily be emailed

d. Marketing advertisements which are not serious

Q: Creating a work schedule will help you to _________________________. Answer

a. determine your workable hours

b. keep from being overwhelmed

c. accomplish your daily goals

d. all of the above

Q: _________________ provides instant messaging services. Answer

a. Skype

b. Windows Live

c. both a and b

Q: Which of the following activities could be looked down upon by Google as per their quality guidelines? Answer

a. Using automated website submission software

b. Loading pages with irrelevant links

c. Intentionally adding keywords to the TITLE tags and ALT attributes

d. Registering misspellings of well-known websites

Q: Work invoices should ______________________. Answer

a. be sent out in a timely manner

b. clearly state any terms

c. be followed up promptly if unpaid

d. all of the above

Q: A(n)________________ policy covers monetary damage that a client may suffer if they receive faulty services and protects the service provider in the event that they are sued. Answer

a. professional liability

b. home insurance

c. honesty

d. ethics

Q: ________________ is a free online document creation and storage service that allows you to create and share your work with others online. Answer

a. Skype

b. Google Docs

c. PayPal

d. Windows Live

Q: What traditional marketing technique is YouTube closest to? Answer

e. Print advertising

f. Television advertising

g. Radio advertising

h. Mail advertising

Q: _________________ is a virtual assistant's primary tool for reaching and communicating with their clients. Answer

a. Email

b. Company website

c. oDesk

d. vWorker

Q: _________________ is an online classified ad website where individuals and businesses can post ads for free, or for a low fee in some categories and areas. Answer

a. Craigslist

b. Elance

c. oDesk

d. Guru

Q: ___________________ is developing web content in such a way that you will increase your search engine ranking, making it easier for visitors to find you. Answer

a. Search engine marketing

b. Site creation

c. Search engine optimization

d. HTML

Q: Which of the following can help to earn more from current customers? Answer

a. hiring an assistant

b. providing additional services

c. creating more billable hours

d. none of the above

Q: Which of the following allows a user to access their computer or a clients computer via the Internet? Answer

a. remote desktop sharing

b. instant messaging

c. video chat

d. online document storage

Q: Which of the following is useful for managing both Facebook posts and Twitter feeds? Answer

a. HootSuite

b. TweetDeck

c. TweetGrid

d. all of the above

Q: Basic skills that are required to be successful as a Virtual Assistant include __________________. Answer

a. proficiency at typing

b. computer software skills

c. good communication skills

d. all of the above

Q: _________________ provides basic information including a list of the services you intend to provide and their prices. Answer

a. Business plan

b. Marketing plan

c. Operations plan

d. Competitive analysis

Q: _________________ programs are advanced text editing applications that support additional formatting features to allow for more sophisticated documents. Answer

a. Word processing

b. Spreadsheet

c. Email

d. Graphics

Q: A good way to combat procrastination is to prioritize a daily task list on the basis of ________________________. Answer

a. ABC prioritization

b. performing unpleasant tasks first

c. Eisenhower box

d. ordered list

Q: Which of the following is NOT a social media platform where users can post their own tips and reviews? Answer

a. Yelp

b. Angie's List

c. Second Life

d. Foursquare

Q: An effective communicator should never ___________________. Answer

a. under promise and over deliver

b. blame others for errors

c. smile when speaking on the phone

d. use every day language

Q: Prices for your services should be ___________________. Answer

a. high enough to cover expenses

b. low enough for people to hire you

c. dependent on your experience

d. all of the above

Q: Cloaking is a controversial SEO technique. What does it involve? Answer

a. Increasing the keyword density on the web pages

b. Offering a different set of web pages to the search engines

c. Hiding the keywords within the webpage

d. Creating multiple pages and hiding them from the website visitors

Q: A _______________ is a business set up by law to act as a single person. Answer

a. sole proprietorship

b. partnership

c. limited liability company

d. corporation

Q: Search engines do not index some common words (such as "or", "and", "when", and "in") within the webpage. What are these common words called? Answer

a. Barrier words

b. Non-indexable words

c. Slow words

d. Stop words

Q: Which of the following is a great way for virtual assistants to meet and network with their peers? Answer

a. Virtual assistant organizations

b. Virtual assistant conferences

c. Virtual assistant trade groups

d. all of the above

Q: A(n)_________________ is a short summary used to describe a product, service or business that can be delivered within the short span of time. Answer

a. elevator pitch

b. product description

c. subtitle

d. marketing pitch

Q: ________________________ is a mobile or remote work-environment equipped with telecommunication links and basic office furniture, but without a fixed office space. Answer

a. Virtual assistant

b. Remote office

c. Virtual office

d. Remote location

Q: __________________ is used to send and receive funds from around the world. Answer

a. Skype

b. Google Docs

c. PayPal

d. Windows Live

Q: A(n)___________________ is a legal contract that defines the confidential information and knowledge that the parties wish to share with one another, but also want to be restricted from any other third parties outside the contract. Answer

a. independent contractor agreement

b. subcontractor agreement

c. privacy policy

d. non-disclosure agreement

Q: Virtual assistants should always ______________________. Answer

a. keep their commitments

b. use due diligence

c. immediately correct any mistakes

d. all of the above

Q: Which of the following is a designation given by the state of residence rather than a federal tax entity? Answer

a. sole proprietorship

b. partnership

c. limited liability company

d. corporation

Q: Social media platforms can be used for __________________________. Answer

a. customer service

b. building authority

c. posting reviews and opinions

d. all of the above

Q: _______________ is a good place for virtual assistants to advertise their services. Answer

a. Television

b. Radio

c. Newspaper

d. websites

Q: What is Anchor Text? Answer

a. It is the main body of text on a particular web page

b. It is the text within the left or top panel of a web page

c. It is the visible text that is hyper linked to another page

d. It is the most prominent text on the page that the search engines use to assign a title to the page

Q: ____________________ can free up quite a bit of time that you can turn into billable hours for clients. Answer

a. Providing additional services

b. Hiring an assistant

c. Delegating tasks

d. all of the above

Q: Which of these is a benefit of having an organized work flow? Answer

a. more efficient

b. more productive

c. more billable hours

d. all of the above

Q: Which of the following allows users to connect to and monitor up to five social profiles with a free acount? Answer

a. TweetGrid

b. TweetDeck

c. HootSuite

d. TweetAdder

Q: Fraud, breach of fiduciary duty, misrepresentation and unethical acts such as using a client's confidential information to compete against them are known as ___________. Answer

a. business ethics

b. ethics

c. unfair practices

d. privacy issues

Q: The business image for an organization that caters to entertainers should be _________________________. Answer

a. fun and energetic

b. business-like and professional

c. contemporary

d. youthful and silly

Q: _________________ programs are used to create newsletters and other image based documents. Answer

a. Word processing

b. Spreadsheet

c. Email

d. Graphics

Q: Press ___________ to paste contents of clipboard. Answer

a. Ctrl + H

b. Ctrl + Y

c. Ctrl + V

d. Ctrl + I

Q: What is Keyword Density? Answer

a. The number of times the keyword is used / (DIVIDED BY) the total word count on page - (MINUS)the total words in HTML on the page

b. The number of times the keyword is used X (MULTIPLIED BY) the total word count on page

c. The number of times the keyword is used in the page description

d. The number of times the keyword is used in the page title

e. The number of times the keyword is used / (DIVIDED BY) the total word count on the page

Q: Why is it important to have a company blog hosted on the company web domain versus a third party blogging site? Answer

a. Required by law

b. Search engine rankings will include hits on the blog as part of the overall website hits

c. Requires less effort to maintain

d. Cannot be hacked easily

Q: It makes sense to charge lower fees for ________________. Answer

a. rush jobs

b. simple jobs

c. larger jobs

d. complex jobs

Q: A package of information about a business that is given to new clients is called a _______________________. Answer

a. Resume

b. marketing letter

c. welcome kit

d. intro package

Q: ____________________ is the use of shared resources, information and software over the Internet rather than locally on a computer or other device. Answer

a. Cloud computing

b. A personal hotspot

c. WiFi

d. An iPad

Q: 10 people do a web search. In response, they see links to a variety of web pages. Three of the 10 people choose one particular link. That link then has a __________ click through rate. Answer

a. less than 30%

b. 30 percent

c. more than 30%

Q: What does updates to Facebook status resemble most closely? Answer

a. Video blogs

b. Posts on Twitter

c. A company white paper

d. Articles on LinkedIn

Q: Which black hat SEO technique is characterized by a method to deceive search engines, by detecting the search engine bot and "feeding" it with a different HTML code than the HTML actually served to users? Answer

a. Coating

b. Foisting

c. Slighting

d. Cloaking

Q: Which of the following is NOT an instant messaging application? Answer

a. Skype

b. Gmail

c. AIM

d. Windows Live Messenger

Q: When making lists, it is best to ___________________. Answer

a. keep one list

b. make a daily list and long-term list

c. make a list for each project

d. manage multiple lists

Q: ________________ are the values that people use to decide whether a particular action or behavior is considered appropriate and acceptable. Answer

a. Business ethics

b. Ethics

c. Unfair practices

d. Privacy issues

Q: Virtual Assistants must protect all confidential information that they obtain while working with clients due to ___________________. Answer

a. Business ethics

b. Ethics

c. Unfair practices

d. Privacy issues

Q: Writing down a list of daily tasks in the order they need to be accomplished is a(n)_______________________. Answer

a. ABC prioritization

b. performing unpleasant tasks first

c. eisenhower box

d. ordered list